Remote File Clerk / Typist / Medical Biller

Summary Sentara Health is seeking a Remote File Clerk / Typist / Medical Biller to manage timely submission and follow-up of medical claims. This role supports accurate billing, claim resolution, and insurance coordination while maintaining confidentiality and compliance with applicable privacy requirements.

Key responsibilities Prepare, review, and transmit electronic and paper medical claims using billing software and electronic health record (EHR) systems. Verify patient insurance eligibility and benefits for treatments, procedures, and hospitalizations. Obtain referrals and pre-authorizations as required for procedures and services. Review patient accounts and bills for accuracy and completeness; obtain missing information and correct billing errors. Identify and bill primary, secondary, or tertiary insurers and coordinate follow-up for outstanding balances. Research, document, and appeal denied or underpaid claims according to payer guidelines and timelines. Communicate professionally with insurance companies, providers, and internal teams to resolve discrepancies. Maintain accurate records of billing activities and file documentation in accordance with company standards and privacy regulations. Contribute to process improvement initiatives and participate in required training.

Minimum qualifications High school diploma or equivalent. A minimum of two years’ experience in a medical office or billing environment, or equivalent combination of education and experience. Practical knowledge of medical billing processes, claim submission, and insurance follow-up. Familiarity with billing software and electronic claims transmission. Strong attention to detail, organization, and problem-solving skills. Effective written and verbal communication skills. Reliable high-speed internet connection, dedicated quiet workspace, and necessary equipment for remote work.

Preferred qualifications Experience with electronic health record (EHR) systems and common billing platforms. Knowledge of common ICD-10, CPT, and HCPCS coding conventions. Experience researching and appealing denied claims. Bilingual proficiency relevant to the customer population served. Work environment and scheduling

This is a remote position. Schedules may include part-time or full-time hours and may require flexibility to meet business needs, including evenings or occasional weekend coverage. Participation in onboarding and ongoing training is required. Performance is assessed against quality and timeliness standards. Employees must handle protected health information in compliance with privacy and security policies.

Location Remote. Sentara Health Virginia, US.