Call Center Representative

Job Title: Call Center Representative

Department: Customer Service / Customer Support

Employment Type: Full-Time / Part-Time

Work Arrangement: Remote(Monday-Friday)

Experience Level: Entry-Level to Mid-Level

Job Summary Rhea County School District is seeking a friendly, professional, and customer-focused Call Center Representative to join our team. The successful candidate will be responsible for handling incoming and outgoing customer calls, responding to inquiries, resolving complaints, providing accurate information, and ensuring a positive customer experience.

The ideal candidate should have excellent communication skills, patience, problem-solving abilities, and the ability to work efficiently in a fast-paced environment.

Key Responsibilities Answer incoming customer calls and respond to inquiries professionally. Make outbound calls to follow up with customers when necessary. Provide accurate information about company products, services, and policies. Resolve customer complaints and escalate complex issues to the appropriate department. Record customer interactions, inquiries, and complaints in the company's CRM system. Maintain accurate customer records and update account information. Follow up with customers to ensure their issues have been resolved. Meet established call-handling, customer satisfaction, and productivity targets. Maintain a professional and positive attitude during customer interactions. Collaborate with team members to improve customer service delivery. Required Qualifications High school diploma or equivalent. Previous customer service or call center experience is preferred but not mandatory. Excellent verbal and written communication skills. Strong listening and interpersonal

skills. Good problem-solving and organizational abilities. Ability to multitask and manage multiple customer inquiries. Basic computer skills and familiarity with Microsoft Office. Ability to remain calm and professional when handling difficult customers.

Required Skills Customer relationship management (CRM). Active listening and communication. Conflict resolution. Time management. Data entry and record keeping. Telephone etiquette. Attention to detail. Teamwork and adaptability.

Compensation and Benefits Competitive hourly pay. Paid training and onboarding. Health insurance. Paid time off and holidays. Opportunities for professional development. Career advancement opportunities. Remote-work

Ideal Candidate The ideal candidate is dependable, patient, organized, and enthusiastic about helping people. They should be comfortable communicating with different customers, handling challenging situations, and maintaining a high standard of customer service.

APPLY NOW!!!